The Guest Relations department at Capital One Arena strives to provide excellent service to our guests with disabilities and special needs.  We recognize the needs of persons with disabilities and we meet or exceed the compliance requirements of the Americans with Disabilities Act (ADA).  Capital One Arena provides a full range of accommodations for guests with disabilities to ensure their safety, comfort and enjoyment of our events and facilities. This guide is intended to highlight some of the features available at Capital One Arena for guests with disabilities.  

 

If you need assistance during an event, you may visit Guest Services located across from section 102 (on the 1st level) and 402 (on the 4th floor). 

 

Capital One Arena offers accessible seating in an integrated setting on all levels.  The Lexus Suite Level and all individual suites at Capital One Arena are fully wheelchair-accessible. 

 

Prior to visiting Capital One Arena feel free to call our Accessible Seating Specialists at 202-661-5065 or by email at boxoffice@monumentalsports.com for additional information.

 

Purchasing Tickets

Accessible seating may be purchased in person at the Capital One Arena or by calling 202-661-5065.  Tickets may also be purchased online through Ticketmaster.com. 

 

Assisted Listening Devices

Capital One Arena is equipped with a listening system. Receivers are available for all events and provided free of charge with a form of valid identification. We have closed captioning on the main arena scoreboard during all sporting events.   Please contact our office at 202-661-5065 for more information about closed captioning for other events held at Capital One Arena.  

 

Escorts/Transports with Wheelchairs

Capital One Arena is happy to provide escorts/transports with wheelchairs inside the arena for guests with disabilities or special needs. This service can be requested at Guest Services or as you enter the building (by speaking with any Capital One Arena Team Member) at all entry points.

 

Sensory Inclusion

In 2019, Capital One Arena was recognized as becoming a Sensory Inclusive Venue.  The Sensory Inclusive initiative is designed to assist public attractions and facilities better entertain guests that might have sensory needs and/or processing issues.  A sensory need/sensory processing issue is one where the guest affected by this finds noises, smells, lights and even crowds not only overwhelming from the sensory perspective but also sometimes physically painful. Because of this, these guests often find themselves isolated from the community.

 

Sensory bags containing special KCVIP badges, fidget tools, noise canceling headphones and other resources are available for checkout (at no cost to the patron, you simply need to check out by leaving an ID) at Guest Services near Section 102, Guest Services near Section 402, the Nursing Mother’s Room at Suite 215, and on the Suites Level near Suite 341.

 

Restrooms

All public restrooms are accessible to our patrons with disabilities.  Capital One Arena also has family bathrooms on each level located across from section 114, across from section 215, and across from section 400 (at the top of the F street escalator).  

 

Service Animals

Capital One Arena welcomes disabled guests who need the use of a dog as a service animal when the dog has been individually trained or is in training to do work or perform tasks for the guest.  Comfort animals are not allowed in Capital One Arena.  Guests using a service animal will be responsible for the animal’s care and supervision when present at Capital One Arena.  We recommend that the Office of Accessible Seating and Services be contacted to purchase accessible seating or be notified prior to the event if special accommodations are needed for service animals. 

 

Sign Language Interpreters

Upon request, Capital One Arena can provide sign language interpreters for guests with hearing disabilities. Requests for this service must be received 21 days prior to the event. Please call 202-661-5065 for assistance.  

 

Additional Services

Capital One Arena offers other convenient services including wheelchair assistance, lost and found and wheelchair check in.  For guests who wish to transfer to a seat from their wheelchair, Capital One Arena can store the wheelchair at Guest Services across from sections 102 or 402, or we can store the wheelchair at a designated area close to your seat.